Shipping Policy

Last updated: October 9, 2026

At Acotin, we aim to provide clear and reliable shipping information for every order.

Order Processing

Orders are generally processed before being handed to the shipping carrier. Processing times may vary during weekends, holidays, promotional periods, or periods of unusually high order volume.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Destinations

We currently ship to selected destinations, including:

• United States
• Canada
• United Kingdom
• Germany
• Netherlands
• Australia
• Mexico

Shipping availability is determined by the delivery address entered at checkout. If your destination is not available at checkout, we are currently unable to ship to that location.

Estimated Delivery Time

For most supported destinations, estimated delivery is approximately 7–15 business days after dispatch.

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on destination, customs processing, carrier operations, weather, public holidays, local postal services, and other circumstances outside our reasonable control.

Tracking

Every dispatched order includes tracking information.

You will receive your tracking number by email after the order has been handed to the carrier. Please allow some time for the carrier's tracking system to update after dispatch.

If your tracking information has not updated for an extended period, please contact us at service@acotin.com.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any free-shipping promotion shown on our website is subject to the conditions displayed with that promotion.

Customs, Duties, and Import Requirements

International shipments may be subject to customs inspections, import duties, taxes, or local regulatory requirements.

Customers are responsible for confirming that the products they order may lawfully be imported into and possessed in their destination country or region.

Where duties, taxes, or other import charges are not collected during checkout, they may be charged separately by local customs authorities or carriers.

We cannot guarantee customs clearance where a shipment is restricted, detained, rejected, returned, or seized by government authorities.

Delayed or Lost Packages

Carrier delays may occur from time to time. If your package appears to be significantly delayed or lost, please contact our customer support team so we can assist with tracking information and carrier inquiries.

Applicable consumer rights and protections remain unaffected.

Incorrect Shipping Addresses

Please make sure your delivery address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. Once an order has entered processing or has been handed to the carrier, we may no longer be able to change the delivery address.

We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where otherwise required by applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once fulfillment or shipment has begun, we may no longer be able to cancel or modify the order.

Contact Us

If you have questions about shipping, tracking, or delivery, contact:

Acotin Customer Support
Email: service@acotin.com
Support Hours: Monday–Friday, 8:00 AM–6:00 PM ET