Return & Refund Policy

Last updated: October 10, 2026

We want our return and refund process to be clear and straightforward. Please review the conditions below before requesting a return.

1. Return Window and Eligibility

Eligible items may be returned within 30 days of delivery.

Both unopened and opened items may qualify for return, provided the item remains in clean, resalable condition.

To qualify for a standard return, the product must:

• show no significant signs of use, wear, scratches, impact damage, stains, or misuse;
• not have been modified, altered, disassembled, or damaged after delivery;
• include all original accessories, components, tools, and documentation;
• include the original packaging where reasonably possible;
• remain in a condition suitable for resale.

Opening the package or performing a reasonable inspection does not automatically make an item ineligible for return.

Items showing excessive use, substantial wear, damage, missing components, modification, misuse, or other conditions that materially reduce their resale value may be refused or may qualify for a reduced refund where permitted by applicable law.

Nothing in this policy limits any statutory consumer rights that cannot legally be excluded.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at service@acotin.com.

Please include:

• your order number;
• a description of the issue;
• clear photos or video showing the problem where applicable.

After reviewing the information provided, we will work with you on an appropriate resolution, which may include replacement, return, refund, or another remedy depending on the circumstances and applicable law.

Returns involving damaged, defective, or incorrect items are not subject to the same resale-condition requirements as standard discretionary returns where applicable consumer law provides otherwise.

3. How to Request a Return

Before sending any item back, please contact us at service@acotin.com to request return authorization.

Please provide:

• your order number;
• the email address used at checkout;
• the reason for the return;
• photos showing the condition of the item and packaging where requested.

If your return is approved, we will provide return instructions.

Please do not send a return without first receiving authorization from our customer support team.

4. Return Shipping

For standard discretionary returns that are not caused by an error, defect, or damage attributable to Acotin, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

If the return is due to an incorrect, damaged, or defective item, Acotin will provide an appropriate resolution and, where applicable, cover reasonable return shipping costs.

We recommend using a trackable shipping service when returning an item.

Acotin is not responsible for return packages lost in transit when the customer arranges the return shipment independently, except where otherwise required by applicable law.

5. Inspection of Returned Items

Returned items may be inspected after they arrive at our return facility.

During inspection, we may review:

• the overall physical condition of the product;
• signs of use, wear, scratches, impact, or misuse;
• whether the product has been modified, altered, or damaged;
• whether accessories, components, tools, and documentation are included;
• the condition of the original packaging where applicable.

A reasonable inspection or limited handling of the product does not automatically disqualify a return.

However, where permitted by applicable law, a refund may be reduced if the item's value has been materially diminished because of excessive handling, use, damage, missing components, modification, or misuse.

6. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome.

If the refund is approved, we generally initiate the refund to the original payment method within 3–5 business days.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Processing times vary by financial institution and are outside our control.

Original shipping charges may not be refundable for standard discretionary returns unless otherwise required by applicable law.

7. Items That May Not Qualify for a Standard Return

An item may not qualify for a standard discretionary return, or may qualify only for a reduced refund where permitted by applicable law, if it:

• shows significant or excessive signs of use;
• has substantial scratches, wear, impact damage, stains, or other deterioration caused after delivery;
• has been modified, altered, disassembled, or repaired by the customer or a third party;
• is missing important accessories, components, tools, or documentation;
• has been damaged through misuse, improper handling, or neglect;
• is returned in a condition that materially prevents normal resale.

Opening the product packaging alone does not make an item non-returnable.

Nothing in this section limits your rights in relation to defective, damaged, incorrect, or non-conforming products where applicable law provides additional protections.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at service@acotin.com.

If the order has not yet entered fulfillment, we will make reasonable efforts to cancel or modify it.

Once an order has entered processing or has been handed to the shipping carrier, cancellation or modification may no longer be possible.

If cancellation is no longer possible, you may request a return after delivery in accordance with this Return & Refund Policy.

9. Refused or Undeliverable Packages

If a package is returned to us because of an incorrect address, refusal of delivery, failure to collect the shipment, or another issue attributable to the recipient, additional shipping or return costs may apply where permitted by law.

We will review these situations individually before issuing any applicable refund.

10. Customs and Import Restrictions

International shipments may be subject to customs inspections, import restrictions, duties, taxes, or other local regulatory requirements.

Customers are responsible for confirming that the products they order may lawfully be purchased, imported, possessed, and used in their destination country or region.

We cannot guarantee customs clearance where a shipment is restricted, detained, rejected, returned, or seized by government authorities.

Any refund or resolution related to customs or import issues will be handled based on the specific circumstances of the order and applicable law.

11. Refunds for Lost or Undelivered Orders

If tracking indicates that an order may be lost or has not been delivered within a reasonable period, please contact us at service@acotin.com.

We may investigate the shipment with the carrier before issuing a replacement or refund.

Any resolution will depend on the carrier investigation, shipment status, order circumstances, and applicable law.

12. Contact Us

If you have questions about returns, refunds, damaged items, incorrect orders, or cancellations, please contact:

Acotin Customer Support
Email: service@acotin.com
Support Hours: Monday–Friday, 8:00 AM–6:00 PM ET

When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.